Return HomeClient LoginSite Map Call Us Today: HOST
Hostgool Web Hosting Solutions Welcome to hostgool.com
Hosting ServicesCompanySupportContact Us
www.
HOSTING SERVICES •

Shared Hosting

Reseller Hosting
Dedicated Hosting
Domain Registration
SiteStudio
Customer Support

• Company - Legal
Please review the following Terms of Service and Acceptable Use Policy before ordering any services from Hostgool.com, inc. You must agree with our Terms of Service and Acceptable Use Policy to purchase services from Hostgool.com, inc.

Terms of Service/Acceptable Use Policy

Hostgool.com (referred hereinafter as 'Hostgool.com', 'our', 'we' and 'us') is a website hosting company. All accounts on our web servers, including single-domain, reseller and resold accounts, are subject to the terms and conditions described in this document. Under the terms of this agreement, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to be bound by terms and conditions below. We reserve the right to change this policy at any time without prior notification.

We reserve the right to spotlight any client's website.

1. User Conduct

Our services may only be used for lawful purposes -- any use of these services which violates any laws which may apply to Hostgool.com, your local jurisdiction, or any jurisdiction that you or your site may be subject to is strictly prohibited.

This means that while using the service, you may not:

Post or transmit any unlawful, threatening, abusive, defamatory, obscene, libelous, offensive, pornographic, indecent, profane, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

Restrict or inhibit any other user from using and enjoying the Internet.

Hostgool.com reserves the right to the final decision on what constitutes abuse.

2. Resource Usage, Adult-Oriented Sites

NO

Users are also required to abide by the following:

Databases are only to be used for Hostgool.com-hosted web sites, and no outside access will be granted.

3. Severe Account Violations

We take a zero tolerance stance against any of the following activities:

Spam Policy: Sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice, this includes shared hosting, reseller and resold accounts. Additionally, any account owner or dedicated server owner who is in violation of this policy, will be charged a fee of $500 + $1 per message sent. This does not apply if any of your client accounts is in violation of this policy.

Denial of Service Attack Policy: Any account launching a Denial of Service from our server(s) against any other server will be terminated without prior notice. Additionally, any account owner or dedicated server owner who is in violation of this policy, will be charged a fee of $1,000. This does not apply if any of your client's accounts are in violation of this policy.

Server Exploiting Policy: Any account who is attempting or has attempted to successfully or unsuccessfully exploit any of the server's services, including but not limited to the http server or ssh server, or attempting to gain root access will have their account terminated without notice. Additionally, any account owner who is in violation of this policy, will be charged a fee of $1,000. This does not apply if any of your client's accounts are in violation of this policy.

Abusive Behavior Against Staff: We believe in professional communication, no matter what the issue is. We will not tolerate any abusive behavior, abusive language or threats against any Hostgool.com staff member(s). By violating this policy, we reserve the right to permanently suspend or terminate your account(s) without prior notice and without any refund.

Hostgool.com reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion and without notice. Hostgool.com also reserves the right to make any such modifications in an emergency at our sole discretion.

4. Indemnification

You agree to indemnify, defend, and hold harmless Hostgool.com from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you,Hostgool.com, or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account, including but not limited to domain name selection and Web site content.

5. Refusal or discontinuation of service

Hostgool.com reserves the right to refuse or discontinue service to anyone at Hostgool.com's sole discretion. Hostgool.com may deny you access to all or part of the service without notice if you engage in any conduct or activities that Hostgool.com in its sole discretion believes violates any of the terms and conditions in this agreement. Hostgool.com shall have no responsibility to notify any third-party providers of services, merchandise, or information, nor any responsibility for any consequences resulting from such discontinuance or lack of notification. You agree that Hostgool.com has the right to monitor the service electronically from time to time and to disclose any information as necessary to satisfy the law, or to protect itself or its subscribers. Hostgool.com reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this agreement. Hostgool.com also reserves the right to refuse refunds in cases where Hostgool.com believes abuse has taken place.

6. No warranties

Hostgool.com makes no warranties or representations of any kind for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Hostgool.com or its agents or employees shall create a warranty. Hostgool.com provides no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free from viruses or other harmful components. Under no circumstances shall Hostgool.com be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties' use of the service to access your Web space, or to access the Internet or any part thereof, or your or any third parties' reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance. If you are dissatisfied with Hostgool.com service or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service.

You understand that by placing information on Hostgool.com's servers that such information becomes available to all Internet users and that Hostgool.com has no way of limiting or restricting access to such information or protecting such information from copyright infringement. You assume total responsibility and risk for your use of Hostgool.com's servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through Hostgool.com or on the Internet generally.

Your use of the service is at your sole risk. Hostgool.com is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Hostgool.com servers.

You agree not to interfere with the operation of the system. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorized access. You agree to adhere to system policies as published by Hostgool.com, including restrictions on services available with each service type, restrictions on certain features, and all other policies. You agree to abide by any and all future Hostgool.com policy decisions.

Hostgool.com reserves the right to monitor any and all communications through or with our facilities.

7. Account-Holder Identification Information

You agree that you, as the person legally responsible for all use of this account, are at least 18 years of age. If you are under 18 years of age, you need to have parental consent in order to sign up, and the account must be ordered by a parent or guardian, in their own name. You agree to supply Hostgool.com with a current and truthful name, postal address and telephone number for our records, and you have a continued obligation to keep this information current. You also agree that you are an authorized user of any credit card that you supply to us, and you understand and agree that we have an obligation to fully investigate any possible fraudulent credit card use and prosecute if wrong doing is found.

8. Sharing of account space & resale restrictions

You agree and understand that the account you purchase is purchased either for yourself or on behalf of a client if you are a reseller. You understand that as a reseller, you are the individual solely responsible for all use of the account.

9. Payment & Other Information

You agree to supply appropriate payment for the services received from Hostgool.com, in advance of the time period during which such services are provided. You agree that until and unless you notify Hostgool.com, through the online support desk of your desire to cancel any or all services received, those services will be billed on a recurring basis. You must include your account username and password for verification in order for your cancellation to be valid.

Payments made for dedicated server purchases, domain registrations, domain transfers or account upgrades are non refundable.

Domain transfers to Hostgool.com are non-refundable even if incompleted. It is the purchaser's responsibility to ensure proper transfer ability before placing a transfer order. This includes valid admin contact e-mail, a 60-day or older domain and ensuring the domain is not locked at the current registrar.

Hostgool.com is only a hosting company and all domains registerd from Hostgool.com must hosted in Hostgool.com servers and Users who partake in the free domain registration promotional offer and cancel services within 1 year of their signup date are required to pay Hostgool.com $14.95 for the domain registration fee.

Accounts that become past due will incur a $2.95 late fee and any account 10 days past due will be suspended and a $25.00 re-connect charge will be billed to your account if you request re-connection of your account. Accounts will be terminated from Hostgool.com’s servers after 20 days of delinquency.

Hostgool.com has a price freeze guarantee which states that the plan and pricing you commit to during signup, will never change for as long as you are a client, in good standing, with Hostgool.com.

10. Agreement Acknowledgement

This agreement supersedes any written, electronic, or oral communication you may have had with Hostgool.com or any agent or representative thereof, and constitutes the complete and total agreement between the parties. Should any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

By placing and continuing to maintain or place information on Hostgool.com’s servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.

11. Payments made for dedicated server purchasess, shared server, domain registrations or account upgrades are non refundable.

If you are not completely satisfied with our services within the refund time period specified for your plan, you will be given a full refund of the contract amount excluding overages, domain registration fees or account upgrades. No refund is available after that period for monthly subscribers. Accounts on billing plans longer than thirty days may receive a pro-rated refund for any unused months. Unless otherwise stated by a billing representative, any refunds will be issued via-PayPal.com only. This policy does not apply to any additional services such as overages, disk space, bandwidth, maintenance fees, etc.

12. Overages

Overages are billed at the end of each month. All accounts have three (3) days of the current period to process a hosting account upgrade for the overage of the previous month. You can upgrade hosting accounts to a higher level to avoid overage charges. Bandwidth overages are billed at $1.50/per GB over your allotted transfer.

13. Uptime Guarantee/Network SLA

We guarantee that the server and connectivity will be available at least 99.7% per calendar month, excluding scheduled maintenance outages and upstream provider issues. If the monthly outages exceed the maximum allowed .3%,Hostgool.com will credit 5% (five percent) of the client's monthly fee per additional 30 minutes of outages, up to 100% (one hundred percent), excluding any overage fees, of the monthly fee. If you have one plan across multiple servers, the average uptime across shall determine the uptime percentage. In order to qualify for a credit, it must be requested at the end of the calendar month, within 30 days, and your account must be in positive standing.

14. Cancellation Policy

All cancellation requests must be submitted to our online helpdesk by the person listed as the main account contact. While there are no cancellation fees, you must cancel prior to your next billing cycle. Payments made up to your cancellation date are not refundable. You must include your account username and password for verification in order for your cancellation to be valid.

15. E-mails

We will not share your E-mail in any another company and you accept to recive any E-mails from hostgool.com

The Terms of Service and Acceptable Use Policy may also be downloaded. 

To download our Terms of Service or Acceptable Use Policy, you will need the Adobe Acrobat Reader. If you do not already have a copy, you can download a free copy of the Adobe Acrobat Reader by clicking on the link below.

Download TOS / AUP

 

 

 

 

HOSTING SERVICES || COMPANY || SUPPORT || || CONTACT US
TERMS OF SERVICE|| ACCEPTABLE USE POLICY
>