3. Severe Account Violations
We take a zero tolerance stance against any of the following activities:
Spam Policy: Sending of unsolicited e-mail, commonly known as spam. Any
user who sends out spam will have their account terminated without notice, this
includes shared hosting, reseller and resold accounts. Additionally, any account
owner or dedicated server owner who is in violation of this policy, will be
charged a fee of $500 + $1 per message sent. This does not apply if any of your
client accounts is in violation of this policy.
Denial of Service Attack Policy: Any account launching a Denial of
Service from our server(s) against any other server will be terminated without
prior notice. Additionally, any account owner or dedicated server owner who is
in violation of this policy, will be charged a fee of $1,000. This does not
apply if any of your client's accounts are in violation of this policy.
Server Exploiting Policy: Any account who is attempting or has attempted
to successfully or unsuccessfully exploit any of the server's services,
including but not limited to the http server or ssh server, or attempting to
gain root access will have their account terminated without notice.
Additionally, any account owner who is in violation of this policy, will be
charged a fee of $1,000. This does not apply if any of your client's accounts
are in violation of this policy.
Abusive Behavior Against Staff: We believe in professional
communication, no matter what the issue is. We will not tolerate
any abusive behavior, abusive language or threats against
any Hostgool.com staff member(s). By violating this policy,
we reserve the right to permanently suspend or terminate your
account(s) without prior notice and without any refund.
Hostgool.com reserves the right to require changes or disable
as necessary any web site, account, database, or other component
that does not comply with this policy, at its sole discretion
and without notice. Hostgool.com also reserves the right to
make any such modifications in an emergency at our sole discretion.
You agree to indemnify, defend, and hold harmless Hostgool.com
from any and all liability, penalties, losses, damages, costs,
expenses, attorneys' fees, causes of action or claims caused
by or resulting indirectly from your use of the service which
damages either you,Hostgool.com, or any other party or parties
without limitation or exception. This indemnification and
hold harmless agreement extends to all issues associated with
your account, including but not limited to domain name selection
and Web site content.
5. Refusal or discontinuation of service
Hostgool.com reserves the right to refuse or discontinue
service to anyone at Hostgool.com's sole discretion. Hostgool.com
may deny you access to all or part of the service without
notice if you engage in any conduct or activities that Hostgool.com
in its sole discretion believes violates any of the terms
and conditions in this agreement. Hostgool.com shall have
no responsibility to notify any third-party providers of services,
merchandise, or information, nor any responsibility for any
consequences resulting from such discontinuance or lack of
notification. You agree that Hostgool.com has the right to
monitor the service electronically from time to time and to
disclose any information as necessary to satisfy the law,
or to protect itself or its subscribers. Hostgool.com reserves
the right to refuse to post or to remove any information or
materials, in whole or in part, that, in its sole discretion,
are unacceptable, undesirable, or in violation of this agreement.
Hostgool.com also reserves the right to refuse refunds in
cases where Hostgool.com believes abuse has taken place.
6. No warranties
Hostgool.com makes no warranties or representations of any
kind for the services being offered. The service is provided
on an "as is" and "as available" basis
without warranties of any kind, either express or implied,
including but not limited to warranties of title, non-infringement,
or implied warranties of merchantability or fitness for a
particular purpose. No advice or information given by Hostgool.com
or its agents or employees shall create a warranty. Hostgool.com
provides no warranty that the service will be uninterrupted
or error free or that any information, software or other material
accessible on the service is free from viruses or other harmful
components. Under no circumstances shall Hostgool.com be liable
for any direct, indirect, special, punitive, or consequential
damages that result in any way from your use of or inability
to use the service, or for third parties' use of the service
to access your Web space, or to access the Internet or any
part thereof, or your or any third parties' reliance on or
use of information, services, or merchandise provided on or
through the service, or that result from mistakes, omissions,
interruptions, deletion of files, errors, defects, delays
in operation or transmission, or any failure of performance.
If you are dissatisfied with Hostgool.com service or any of
its terms, conditions, rules, policies, guidelines, or practices,
your sole and exclusive remedy is to discontinue using the
You understand that by placing information on Hostgool.com's
servers that such information becomes available to all Internet
users and that Hostgool.com has no way of limiting or restricting
access to such information or protecting such information
from copyright infringement. You assume total responsibility
and risk for your use of Hostgool.com's servers and the Internet.
It is solely your responsibility to evaluate the accuracy,
completeness, and usefulness of all opinions, advice, services
and other information, and the quality and merchantability
of all merchandise provided through Hostgool.com or on the
Your use of the service is at your sole risk. Hostgool.com
is not responsible for files and data residing on your account.
You agree to take full responsibility for files and data transferred
and to maintain all appropriate backup of files and data stored
on Hostgool.com servers.
You agree not to interfere with the operation of the system.
You further agree not to interfere with the proper operation
of other systems reachable through the Internet, including
any attempt at unauthorized access. You agree to adhere to
system policies as published by Hostgool.com, including restrictions
on services available with each service type, restrictions
on certain features, and all other policies. You agree to
abide by any and all future Hostgool.com policy decisions.
Hostgool.com reserves the right to monitor any and all communications
through or with our facilities.
7. Account-Holder Identification Information
You agree that you, as the person legally responsible for all use of this
account, are at least 18 years of age. If you are under 18 years of age, you
need to have parental consent in order to sign up, and the account must be
ordered by a parent or guardian, in their own name. You agree to supply
Hostgool.com with a current and truthful name, postal address and telephone
number for our records, and you have a continued obligation to keep this
information current. You also agree that you are an authorized user of any
credit card that you supply to us, and you understand and agree that we have an
obligation to fully investigate any possible fraudulent credit card use and
prosecute if wrong doing is found.
8. Sharing of account space & resale restrictions
You agree and understand that the account you purchase is purchased either
for yourself or on behalf of a client if you are a reseller. You understand that
as a reseller, you are the individual solely responsible for all use of the
9. Payment & Other Information
You agree to supply appropriate payment for the services
received from Hostgool.com, in advance of the time period
during which such services are provided. You agree that until
and unless you notify Hostgool.com, through the online support
desk of your desire to cancel any or all services received,
those services will be billed on a recurring basis. You must
include your account username and password for verification
in order for your cancellation to be valid.
Payments made for dedicated server purchases, domain registrations, domain
transfers or account upgrades are non refundable.
Domain transfers to Hostgool.com are non-refundable even if incompleted. It is the
purchaser's responsibility to ensure proper transfer ability before placing a
transfer order. This includes valid admin contact e-mail, a 60-day or older
domain and ensuring the domain is not locked at the current registrar.
Hostgool.com is only a hosting company and all
domains registerd from Hostgool.com must hosted in Hostgool.com
servers and Users who partake in the free domain registration
promotional offer and cancel services within 1 year of their
signup date are required to pay Hostgool.com $14.95 for the
domain registration fee.
Accounts that become past due will incur a $2.95 late fee and any account 10
days past due will be suspended and a $25.00 re-connect charge will be billed to
your account if you request re-connection of your account. Accounts will be
terminated from Hostgool.com’s servers after 20 days of delinquency.
Hostgool.com has a price freeze guarantee which states that
the plan and pricing you commit to during signup, will never
change for as long as you are a client, in good standing,
10. Agreement Acknowledgement
This agreement supersedes any written, electronic, or oral
communication you may have had with Hostgool.com or any agent
or representative thereof, and constitutes the complete and
total agreement between the parties. Should any provision
of this agreement is determined to be invalid or unenforceable,
all other provisions shall remain in full force and effect
and said provision shall be reformed only to the extent necessary
to make it enforceable.
By placing and continuing to maintain or place information
on Hostgool.com’s servers you are stating and acknowledging
that you have read the aforementioned terms and conditions
and that you understand such terms and conditions and agree
to be bound by them.
11. Payments made for dedicated server purchasess, shared
server, domain registrations or account upgrades are non refundable.
If you are not completely satisfied with our services within the refund time
period specified for your plan, you will be given a full refund
of the contract amount excluding overages, domain registration
fees or account upgrades. No refund is available after that
period for monthly subscribers. Accounts on billing plans
longer than thirty days may receive a pro-rated refund for
any unused months. Unless otherwise stated by a billing representative,
any refunds will be issued via-PayPal.com only. This policy
does not apply to any additional services such as overages,
disk space, bandwidth, maintenance fees, etc.
Overages are billed at the end of each month. All accounts
have three (3) days of the current period to process a hosting
account upgrade for the overage of the previous month. You
can upgrade hosting accounts to a higher level to avoid overage
charges. Bandwidth overages are billed at $1.50/per GB over
your allotted transfer.
13. Uptime Guarantee/Network SLA
We guarantee that the server and connectivity will be available
at least 99.7% per calendar month, excluding scheduled maintenance
outages and upstream provider issues. If the monthly outages
exceed the maximum allowed .3%,Hostgool.com will credit 5%
(five percent) of the client's monthly fee per additional
30 minutes of outages, up to 100% (one hundred percent), excluding
any overage fees, of the monthly fee. If you have one plan
across multiple servers, the average uptime across shall determine
the uptime percentage. In order to qualify for a credit, it
must be requested at the end of the calendar month, within
30 days, and your account must be in positive standing.
14. Cancellation Policy
All cancellation requests must be submitted to our online
helpdesk by the person listed as the main account contact.
While there are no cancellation fees, you must cancel prior
to your next billing cycle. Payments made up to your cancellation
date are not refundable. You must include your account username
and password for verification in order for your cancellation
to be valid.
We will not share your E-mail in any another company and you accept to recive any E-mails from hostgool.com